Tag Archives: Recruiting

The Moneyball Recruiting Opportunity: Analytics & Big Data

 

Earlier this year, I traveled to Australia to present a keynote at the Australasian Talent Conference on the topic of the Moneyball opportunity that exists for companies when they are sourcing, identifying, assessing, recruiting, and developing talent, and how big data and predictive analytics will be the next major area of competitive advantage in the war for talent.

Below you will find my keynote presentation, including a couple of YouTube videos.

Big Data and predictive analytics are just beginning to be leveraged in talent acquisition by a few forward thinking companies, and I am convinced they will both play major roles in the near future.

Unfortunately, at this time there is still some confusion around exactly what “Big Data” is and is not. For example, this Wall Street Journal article incorrectly references the use of personality assessments and other online tests to facilitate hiring as an application of Big Data, when in fact it is really just an example of analytics.

Data from personality assessments and online tests coupled with other human capital data doesn’t represent a combination of high-volume, high-velocity, and/or high-variety information assets, which most experts agree is required for something to be classified as “Big Data.”

In this presentation, I think you will find the examples of how companies are currently leveraging analytics in their recruitment as well as in the analysis of their current workforce to be quite interesting, as well as some of the tools that already exist that do in fact harness high volume, high velocity, and high variety information assets.

You may be shocked to find that data supports the finding that taller and more attractive men and women make more money than their shorter and less attractive peers (especially shocked to find out exactly how much more!) – which gives us a glimpse into how people make hiring and promotion decisions on a daily basis based on unconscious prejudice, similar to how unconscious prejudice, wisdom, and “gut” instincts are and have been used in athletic recruiting – which Billy Beane and Paul Depodesta of the Oakland A’s specifically set out to counter.

As demonstrated in Moneyball, very strong teams can be built with data-based decision making, throwing conventional wisdom to the wind.

Enjoy the presentation, and please do let me know your thoughts. Thanks!

 

 

If you like what you’ve seen in the Slideshare, you may want to read this post I wrote on Big Data, Data Science, and Moneyball recruiting last year.

 

Why Boolean Search is Such a Big Deal in Recruiting

In the past, I’ve explained the Boolean Black Belt concept and exposed what I feel is the real “secret” behind learning how to master the art and science of leveraging information systems for talent identification and acquisition.

Now I would like to show you precisely WHY Boolean search is such a big deal in recruiting.

There are 2 main factors:

  1. Candidate variable control
  2. Speed of qualified candidate identification.

The goal of this article is to shed significant light on the science behind talent mining, how it can lead to higher productivity levels (more and better results with less effort), why I am so passionate sourcing, and why everyone in the HR, recruiting, and staffing industry should be as well.

Control is Power

Talent identification is arguably the most critical step in recruiting life cycle – you can’t engage, recruit, acquire, hire and develop someone you haven’t found and identified in the first place.

My experience has shown me that properly leveraging deep sources of talent/candidate data (ATS/CRM’s, resume databases, LinkedIn, etc.) can enable recruiters to more quickly identify a high volume of well matched and qualified candidates than any other method of candidate identification and acquisition (e.g., cold calling, referral recruiting, job posting).

The true power of Boolean search lies in the intrinsically high degree of control over critical candidate variables that using Boolean strings to search deep data sources such as resume databases, the Internet, and social media affords sourcers and recruiters.

Applying that that high degree of control to large populations of candidates – tens of thousands (small internal ATS, niche resume database) to tens of millions (large ATS/CRM, Monster resume database, LinkedIn, etc.) enables adept sourcers to perform feats of talent identification and acquisition most would think impossible.

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The Current and Future State of Talent Sourcing

I had the distinct honor and privilege of serving as the conference chair of the biggest-ever SourceCon, held at the Georgia Aquarium in February. Part of my responsibility in that role involved kicking off the event, and I took the opportunity to touch upon my observations and opinions on the current state of sourcing, as well as what I believe will be the future of sourcing.

Even as I was standing on stage I knew I would be writing a post on this topic, because it was apparent that there is much misunderstanding and debate surrounding sourcing, and certainly no shortage of opinion, qualified or otherwise.

If you’re ready, I’ll walk you though my definition of sourcing, my observations on the current state of sourcing, and what I (and others!) see as the future state of sourcing.

WARNING: If you don’t like/have time to read long posts, I suggest you turn back now. While I could have split this content up into 9 weeks worth of 500 word posts, I’d prefer to give you the goods rather than string you along.

What is Sourcing?

First and foremost, I believe it is critical to have a common understanding of what sourcing is.

I define sourcing to include any and all activities whose primary purpose is talent discovery and identification.

My definition is purposefully broad, because I find too many people seem to associate sourcing solely with searching the Internet with Boolean search strings.

While some companies may limit their sourcers to exactly that – searching only the Internet and generating names for someone else to engage – sourcing is and should be much more than that.

Sourcing encompasses the use of any source of human capital data – an ATS, Monster, LinkedIn, Twitter, Facebook, mobile apps, etc., and it can also include the phone, email, and messaging work of engaging potential candidates and networking with them to yield referrals and the opportunity to identify more potential candidates.

Yes, networking with people – whether they be new hires, existing staff and management, or complete strangers – to find and identify potential candidates is also sourcing, regardless of method (electronically, over the phone, or in person).

Of course, sourcing also includes traditional phone sourcing as effectively addressed and dramatically demonstrated at the SourceCon event by Conni LaDouceur.

And finally, although passive and offering little-to-no control over the qualifications and experience of the talent discovered, job posting is even a form of sourcing – the primary purpose of posting a job is to discover talent.

The Critical Importance of Sourcing

When it comes to the entire talent management lifecycle, nothing is more important than sourcing.

That’s because, quite simply, the entire talent management lifecycle is completely dependent upon discovering and identifying potential talent in the first place.

You cannot engage, build a relationship with, recruit, hire, retain and develop someone you haven’t found.

Period.

Try cutting and polishing a poor quality diamond, or better yet – try cutting a diamond you don’t actually have. You could have the best diamond cutters in the world on your staff, but without a steady supply of high quality rough diamonds, you simply won’t be in business.

When it comes to hiring and retaining, all future outcomes are dependent upon that magical moment when a sourcer/recruiter first finds and makes contact with a potential candidate.

The Current State of Sourcing

I believe that sourcing is largely misunderstood, undervalued, and under-invested in today.

I offer as evidence:

  • An alarming number of people seem to believe that sourcing is all about Boolean logic
  • There are people who believe that sourcing is a function that can be easily replaced by software
  • There are well respected companies who don’t give their sourcers or recruiters any premium or purpose-built tools or resources
  • The recently conducted sourcing compensation survey illustrated that 23% of the respondents make less than $40,000 annually Continue reading

The Talent Community Conundrum

First it was social recruiting, then it was mobile recruiting.

Now talent communities are apparently the latest cure for all of your talent troubles.

One the surface, the talent community concept seems like a brilliant “no brainer.”

However, like Socrates, I believe there is value in questioning everything. So when I start seeing  a strong buzz about just about anything, I immediately hit it with a dose of healthy skepticism and start asking some tough questions.

I’m well aware that there are talent acquisition leaders out there right now that are saying, “What we really need is a talent community,” primarily because of the buzz the concept has been building over the past year or so. I worry that these same people are placing blind faith into the talent community concept out of the hope that it will help them in some significant manner with their talent acquisition challenges.

When I attended a webinar on building sustainable talent communities the other day, I felt it raised more questions than it provided answers. Because I know I can’t be the only person wondering about the validity of the talent community concept, I thought it would be a good idea to share with you my thoughts and questions. Continue reading

Talent Sourcing: Man vs. AI/Black Box Semantic Search

Back in March 2010, I had the distinct honor of delivering the keynote presentation at SourceCon on the topic of resume search and match solutions claiming to use artificial intelligence in comparison with people using their natural intelligence for talent discovery and identification.

Now that nearly 2 years has passed, and given that in that time I’ve had even more hands-on experience with a number of the top AI/semantic search applications available (I won’t be naming names, sorry), I decided it was time to revisit the topic which I am very passionate about.

If you’ve ever been curious about semantic search applications that “do the work for you” when it comes to finding potential candidates, you’re in the right place, because I’ve updated the slide deck and published it to Slideshare. Here’s what you’ll find in the 86 slide presentation:

  • A deep dive into the deceptively simple challenge of sourcing talent via human capital data (resumes, social network profiles, etc.)
  • How resume and LinkedIn profile sourcing and matching solutions claiming to use artificial intelligence, semantic search, and NLP actually work and achieve their claims
  • The pros, cons, and limitations of automated/black box matching solutions
  • An insightful (and funny!) video of Dr. Michio Kaku and his thoughts on the limitations of artificial intelligence
  • Examples of what sourcers and recruiters can do that even the most advanced automated search and match algorithms can’t do
  • The concept of Human Capital Data Information Retrieval and Analysis (HCDIR & A)
  • Boolean and extended Boolean
  • Semantic search
  • Dynamic inference
  • Dark Matter resumes and social network profiles
  • What I believe to be the ideal resume search and matching solution
Enjoy, and let me know your thoughts.

Talent Sourcing: Beyond Tips, Tricks, Hacks and the Internet

It’s bothered me for quite some time now that many people essentially equate sourcing with Internet search – using search engines such as Google and Bing to find resumes, lists, press releases, etc.

It bothers me because sourcing is so much more than that.

It also bothers me because I am aware that many companies (some quite large and well respected) limit their sourcers and recruiters primarily to the Internet as the only source of information.

I believe a major contributing factor as to why sourcing isn’t highly valued by some organizations and why sourcing doesn’t get as much widespread respect and recognition as it should is because too many people associate sourcing primarily with Internet search.

The future of talent sourcing will involve a shift from manual Internet search and ATS/CRM systems with only rudimentary search and analysis capability to highly specialized tools specifically designed for mining vast and proprietary human capital data sets dynamically compiled from multiple sources that enables predictive analytics.

It’s coming – will you be ready? Will you be ahead of the curve or behind it? Continue reading

Do You Have the Proper Perspective in Recruiting?

Perception and PerspectiveIt is all too easy for sourcers, recruiters, HR professionals, and hiring managers/teams to develop a skewed, distorted, and decidedly one-way view of the world. Perhaps spending 99% of the time on only one side of the recruiting process is to blame.

Regardless of the cause, it is absolutely critical to regularly take the time and think about, understand, and appreciate the recruiting life cycle from the candidate’s side – the job seeker, the passive candidate, the non-job seeker, and the elusive “A+ player.”

In this article I’m going to walk you through over 10 different scenarios in which I think recruiters and hiring teams can benefit greatly by taking the candidate’s perspective into careful consideration.

If you don’t take well to being challenged to think differently from time to time, or if you don’t like long blog posts, you may not want to read any further. This one clocks in at 3700+ words.

Consider yourself warned. :-)

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Will 2011 be a Big Year for Recruiters and Social Media?

I read a brief sidebar article in the November 1, 2010 Fortune magazine that detailed the hottest jobs of 2010 and I was pleased with what I saw, and I thought you would be too.

Apparently, Fortune worked with “LinkedIn’s top data crunchers” to pull some exclusive information about the job titles that saw the biggest percentage increase in 2010 over 2009.

Here are the 10 titles they listed:

  1. Social Media Manager
  2. Principal Sales Consultant
  3. Recruitment Officer
  4. Digital Designer
  5. M&A Analyst
  6. Investment Banking Analyst
  7. Junior Software Engineer
  8. Technical Recruiter
  9. Transition Manager
  10. Corporate Communications Manager

Recruiting and Social Media

It doesn’t take a rocket scientist to see a few themes here:

  1. Social Media Manager, Corporate Communications Manager
  2. Recruitment Officer, Technical Recruiter
  3. M&A Analyst, Investment Banking Analyst

Yes, I know some people might say that the tie between Social Media Manager and Corporate Communications Manager might be weak – but not necessarily.

Who is to say that Corporate Communications Managers can’t/don’t use Socialtext, Yammer, Confluence, Drupal, Jive, Novell Vibe or Salesforce Chatter to push corporate communications? Many already do! Continue reading

Having Trouble Attracting the Right Candidates?

Venus Flytrap While attending the Social Recruiting Summit in Minneapolis back in May, I made specific note of a common sentiment expressed by recruiting representatives of two social recruiting powerhouses – Best Buy and Facebook: They don’t have any trouble attracting people, but they do have a tough time attracting the right people.

Recruiters in attendance scoffed at the thought that these two great companies with fantastic brands would have problems attracting talent.

However, I wasn’t surprised – not in the least. And I’ll tell you why. Continue reading

Sourcing: Separate Role or Integrated Function?

Candidate Sourcing - integrated function of a full life cycle recruiter, or separate role?Whatever your thoughts may be regarding the sourcing role, companies and their HR/staffing organizations have at least 2 ways of handling the talent discovery/identification function: 1) Simply allow full life cycle recruiters to handle the sourcing role as an integrated function, or 2) Separate out the sourcing function and assign the work to people who are solely responsible for talent identification.

So which is the superior model?

Unfortunately, there is no easy answer here, as I do not believe that either way of handling the sourcing function is intrinsically “better” than the other. However, as someone who has always personally performed his own sourcing and as someone who trains dedicated sourcers whose sole purpose is to identify potential candidates, I can share my insights with you.

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Data and Drive are Paramount in Sourcing and Recruiting

Samurai statue2 by mollydot via creative commons searchThe other day I came across an insightful post on Fistful of Talent by Josh Letourneau in which he addresses the arms race that rages on in the talent acquisition universe – the never-ending attempt of people and companies to achieve some sort of technological advantage over the competition.

Josh would rather have a recruiter “with the “will to fight,” in other words – someone with a never-say-die-because-I-will-make-it-happen Recruiter/Sourcer. If I have that, then I can introduce technology and truly accelerate their success. But if it’s a lazy Recruiter who would rather let their Careers Site do the work, then all the technology in the world would prove wasteful in their hands.”

I could not agree more!

A driven, no-excuses sourcer/recruiter will always out-perform a lazy sourcer/recruiter – no matter how bleeding-edge their technology. Continue reading

What Social Recruiting is NOT

Social_Recruiting_NotAfter recently writing about moving beyond the hype of social media and recruiting, I took some time to reflect quite a bit on the topic, and focused a critical eye on exactly what “Social Recruiting” is.

While there is no shortage of what people think “Social Recruiting” is, quite frankly – I’m not satisfied with any of the definitions and explanations I’ve found – most are too surface level and one-dimensional, as well as inaccurate, in my opinion. It seems that a large portion of what many people seem to be happy to accept as “Social Recruiting” is really nothing more than traditional job posting and employer marketing and branding in a 2.0 environment.

However, I can definitely appreciate the challenge of trying to nail down an accurate and concise definition of “Social Recruiting” – it’s quite the slippery fish. So rather than trying to answer the question of “What is Social Recruiting?,” I’m going to tell you what I think Social Recruiting is NOT. Continue reading

Why Do So Many ATS Vendors Offer Poor Search Capability?

JIT Talent IdentificationThis question has been burning in my mind for quite some time – why is it that so many ATS/recruiting CRM vendors offer poor or limited candidate search functionality? I’m not talking about ATS vendors you’ve never heard of – I’m talking about some of the biggest names in Applicant Tracking/Candidate Relationship Management applications.

I’m well aware that ATS’s serve many critical functions beyond searching for the candidates contained within them, but let’s pull no punches here – you can’t hire someone, or begin to automate candidate relationship management with someone you haven’t FOUND in the first place. And just because a candidate is buried somewhere in your database, it doesn’t mean you’ve actually found them (or can find them when you want or need to).

The bottom line is that data is of little to no value if you can’t retrieve the information you want, when you need it. What is the point of storing human capital data if you can’t precisely retrieve exactly what you want, when you want it? Continue reading

How to Search Spoke, ZoomInfo, and Jigsaw for Free

Search smallSpoke, Zoominfo, and Jigsaw are websites that contain information on 10’s of millions of people and millions of companies. Each site has their own special method of capturing information on people and businesses. What they all have in common, however, is that while you can register and in some cases even run a few searches for free, you have to pay to really dig into their information.

So – would you like to know how to search these sites for free? 

Yes? Well you’re in luck – that’s exactly what I’m going to show you in this post. Continue reading

Candidate – Recruiter Relationships: Overrated?

What is the ultimate value you provide to candidates as a recruiter?

I want you to really think about that question before proceeding. In this post, there will be more questions raised than answers provided. Please take a moment to ensure that you have your thinking cap on and that your mind is open

Who Defines Value?

From the candidate’s perspective, what do you think the real value provided by a recruiter is? There are countless recruiting articles and blog posts (such as this one referencing Guanxi) that will tell you that the relationship is more important than the transaction itself. But for the majority of candidates, is it? Really?

I’m a little bit of a Lean freak. One of the core principles of Lean philosophy is Value – every activity in a business should be scrutinized for how it adds value to the final product or service provided to the customer. A lot of activities previously thought to be essential in a business turn out to be non-value adding when evaluated from the perspective of the customer. Continue reading

Recruiting: Art or Science?

I recently wrote an article for Ryan Leary’s CruiterTalk blog titled, “Anyone Can Learn the ‘Art’ of Sourcing.”Although the main point I wanted to make was that sourcing isn’t all that mysterious or difficult, and that it can be taught and learned with a strong interest to do so and access to proper training and guidance, the post drew some comments and sparked a mini-debate on Twitter over whether or not sourcing and recruiting are more heavily based upon “science” or “art.” I’ve also found that a good number of people seem to think that the “art” of recruiting can’t be taught.

As expected, opinions will vary widely. However, I believe it is critical when examining this controversy that “science” and “art” be defined. I’ve found that many people struggle to explain exactly what they mean when they say “recruiting is 60% art.” Without a common understanding of the terms involved, there is a danger of misinterpretation down to the semantic level, which can seriously hinder any productive discussion.

So let’s start with “art.” Continue reading

How to Search Across Multiple Countries on LinkedIn

I’ve recently received a few requests from my European readers (thank you!) to write about how to use LinkedIn to simultaneously search multiple countries to identify candidates. In this post I will do exactly that – show you how you can search for candidates across multiple countries in one search. Although I will be using European countries in the examples, the same techniques can be successfully applied to any combination of countries.

LinkedIn’s Interface

If it was obvious how to search for people from multiple countries using LinkedIn’s search interface, I likely would not have received requests for help. I’ve personally never run into the need to source from a variety of countries, so I enjoyed taking on the challenge of figuring this out. Continue reading

Twitter Quitters – Should Sourcers and Recruiters Care?

An article posted on the Nielsen Wire blog on April 28, 2009 claimed that more than 60 percent of U.S. Twitter users fail to return the following month. From the number of times I saw people ReTweet and comment about the Nielsen article about Twitter quitters, it seems that many people are intrigued by and concerned about the large number of people who visit and don’t come back to Twitter the next month.

At first, I was a little surprised at the high rate of quitters – a 40% retention rate seems pretty low for something that seems so popular. But then as I started thinking about it, I really don’t care if 60% of the people who visit Twitter in one month don’t come back the next.

Why don’t I care? Continue reading

Real Recruiting: Talent Identification AND Acquisition

As you might be able to tell from the name of my blog, I’m passionate about leveraging information systems for finding candidates. Unless you’re running 1 word or title-only queries, you can’t search the Internet, LinkedIn, Twitter, your ATS/CRM, or a job board resume database without using at least the most basic Boolean logic.

When I post links to my search-focused articles in various LinkedIn groups, I often get comments and responses expressing the sentiment that using various sites and technologies to search for candidates isn’t “real recruiting.” I’m always a little saddened and frustrated to see responses like this, because it reflects the fact that there are plenty of people in the recruiting and staffing industry that just don’t “get it.” Continue reading